Here are some of our most frequently asked questions. If you do not see an answer to your question please feel free to contact us.
Can I purchase items without embroidery/printed apparel?
On certain items, yes we can sell you items at full retail price.
How do I get my logo to you for a quote?
Send an email to email@example.com with your logo attached in a .bmp, .jpg, .gif, or .pdf file format. JPG is our preference. Tell us what size you want your logo to be and what embroidered apparel you would like (caps, shirts, fleece, etc.). Typically a logo is 3.75″ x 2.00″ is standard for logos wider than they are tall [or vice versa], or 2.50 inches on a side is standard for logos as wide as they are tall. Cap logos can be no taller than 2.25″ or wider than 4.5″. Visor logos can be no taller than 1.25″ or wider than 4″. Often, the limiting factor in a logo’s size is small lettering or a thin, small part of the artwork. If we think something needs to be changed, we’ll let you know. Get an embroidery quote from us today!
Do you have any minimum order size?
We do not have a minimum order, you do receive price breaks for large orders. Contact us for details.
Can I use the same logo for shirts and caps?
You will need a separate logo for shirts and designed. They each sew differently and therefore need to be digitized differently for best results.
Can you match Pantone colors?
We have thousands of color choices in thread we will be able to match or come very close to your specific colors.
Can you do rush orders for embroidery/printed apparel?
Yes, we can do rush orders. Each rush order is quoted individually based on your needs and our adjustments needed to meet them. We don’t have a flat rate which might overcharge you. We look at each situation individually and account for overtime needed, express shipping costs, etc. Let us know your needs, and we’ll give you a detailed quote.
How much will the embroidery cost?
Embroidery costs are based on the number of stitches in the design and how many articles we’re embroidering with the exact same logo (to include thread colors). Please give us a call and we can discuss your specific design.
Do I only have to pay the setup fee once, or with every order?
Digitizing fees are a one-time thing. As long as you use the same logo, there are no further ‘setup’ fees for subsequent orders.
What’s a “normal” digitizing fee?
Digitizing fees are based on the number of stitches in the design. A larger design or one with more stitching (as compared to one with more unstitched areas) will cost more. That said, most left chest and cap designs fall in the $25 flat rate one-time fee.
How long does the process take?
We strive to get your order done as soon as possible. On average it can take up to two weeks to complete an order from the date we receive your approval of the logo sew out and apparel order.